Privacy Policy
Last Updated Date: 20/03/2025
At Rave Tours, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website (www.ravetours.com) and our services.
1. Information We Collect
We may collect and process the following information about you:
- Personal Information: Name, email address, phone number, and billing information when you make a purchase or register on our website.
- Transaction Data: Details of transactions you carry out through our site and the fulfilment of your orders.
- Technical Data: IP address, browser type, operating system, and other technical details collected through cookies and similar technologies.
- Communication Data: Information from correspondence with our team, including customer support requests and feedback.
2. How We Use Your Information
We use your personal data for the following purposes:
- To Process Orders: To manage payments, deliver tickets, and communicate order updates.
- Customer Support: To respond to queries, process refunds, and handle any complaints or issues.
- Marketing and Promotions: To send updates, promotional content, and special offers (you can opt-out at any time).
- Improving Our Services: To analyse trends and improve user experience.
- Legal Compliance: To meet legal obligations and prevent fraudulent transactions.
3. Sharing Your Information
We may share your information with:
- Service Providers: Third parties that assist in payment processing, website hosting, and delivering services.
- Event Organisers: To facilitate event entry and ticket verification.
- Legal Authorities: When required by law or to protect our rights, property, or safety.
We will never sell, trade, or rent your personal information to third parties for marketing purposes.
4. Data Security
We take appropriate measures to protect your information from unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption to safeguard payment details, and all sensitive data is stored securely.
5. Your Rights
You have the following rights under UK data protection laws:
- Access: Request a copy of the information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your data where applicable.
- Objection: Object to the processing of your data for marketing purposes.
- Data Portability: Request transfer of your data to another service provider.
To exercise any of these rights, please contact us at info@ravetours.com.
6. Retention of Data
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting obligations.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and gather information about site usage. You can control cookie settings through your browser or opt out where applicable.
For more information, please see our [Cookie Policy].
8. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please read the privacy policies of any linked sites before providing personal information.
9. Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page, and where appropriate, we will notify you via email or other means.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Rave Tours
Email: info@ravetours.com