Refund Policy

1. 7-Day No Questions Asked Refund

We provide a 7-day refund period for all tour bookings, starting from the date of your
initial booking. During this period, you are entitled to a full refund of the tour price, no
questions asked.
To request a refund within this 7-day period, simply contact our customer support team
at info@ravetours.com with your booking details, and we will process your refund
promptly.

2. Refund Eligibility

To qualify for a refund, the following conditions must be met:

• The refund request is made within the 7-day period from the date of booking.
• You provide all necessary booking details, including the booking reference
  number and your contact information, when submitting your refund request.
• Bookings made within 1 month of the tour commencement date are not
  eligible for a refund.

3. Processing of Refunds

Refunds will be processed using the same payment method used for the original
booking. Please allow up to 10 business days for the refund to be completed and
reflected in your account, depending on your payment provider’s policies.

4. Tour Modifications and Cancellations by Rave Tours

In the rare event that Rave Tours needs to modify or cancel a tour due to unforeseen
circumstances, we are committed to providing you with:

• Suitable alternative arrangements, or
• A full refund of your booking.

We will notify you of any changes or cancellations in a timely manner using the contact
information you provided during the booking process.

5. Cancellations After 7 Days

Refund requests made beyond the initial 7-day refund period will not be eligible for processing. However, we understand that life can sometimes take unexpected turns. In
exceptional circumstances, we are committed to reviewing refund requests on a
case-by-case basis to ensure fairness and understanding.

Exceptional circumstances

Exceptional circumstances may include, but are not limited to:

• Medical Emergencies: If you or an immediate family member experience a
  sudden illness or injury that prevents you from participating in the tour.
• Unforeseen Events: This may include events such as natural disasters, flight
  cancellations due to airline strikes, or other situations beyond your control.

To apply for a refund under exceptional circumstances, customers will need to:

1. Provide supporting documentation (e.g., medical certificates, official notices,
   etc.).
2. Submit a detailed explanation of the situation to our customer support team via
   Zendesk or email at help@ravetours.com.

Please note that the approval of refunds under exceptional circumstances is at the sole
discretion of Rave Tours and may take up to 14 business days to process.