What is your refund policy?

At Rave Tours, we are committed to providing you with the best possible experience and ensuring your satisfaction. We understand that circumstances may change, and we want to make sure our refund policy is fair and transparent. Please take a moment to review our refund policy outlined below:

1. 7-Day No Questions Asked Refund:

We offer a 7-day refund period for all tour bookings, starting from the date of your initial booking. During this time, you are entitled to a full refund of the tour price, no questions asked. If you decide to cancel your tour within this 7-day period, simply contact our customer support team at info@ravetours.com with your booking details, and we will process your refund promptly.

2. Refund Eligibility:

To be eligible for a refund, the following conditions must be met:

• The refund request is made within the 7-day period from the date of booking.
• You provide all necessary booking details, including the booking reference number and your contact information, when requesting the refund.
• Bookings made within 1 month of the Tour commencing are not eligible for a refund

3. Processing of Refunds:

Refunds will be processed using the same payment method that was used for the original booking. Please allow 10 business days for the refund to be processed and reflected in your account, depending on your payment provider’s policies.

4. Cancellations and Changes:

If you need to cancel or make changes to your tour booking after the 7-day refund period has expired, please contact our customer support team to discuss available options. Depending on the circumstances, we may be able to offer alternative tour dates, credits for future tours, or partial refunds, subject to our discretion.

5. Tour Modifications and Cancellations by Rave Tours:

In the rare event that Rave Tours needs to modify or cancel a tour due to unforeseen circumstances, we will make every effort to provide you with suitable alternatives or a full refund. We will communicate any changes or cancellations to you in a timely manner using the contact information you provided during booking.