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General

5

What is a Raver Saver?
Do I need to bring ID?
Can I buy just a travel-only package with you?
What tour packages do you offer?
What format does the festival ticket come in?

Tickets

6

I no longer need your travel service to the event. What should I do?
Can I transfer my ticket to someone else?
What can I do if I can no longer attend the event?
What format does the festival ticket come in?
When should my festival ticket arrive?
What do I do if my ticket doesn’t arrive?

Travel

8

Is there a toilet on the coach?
Are coach seats allocated?
Can we eat and drink on the coach?
How long will the coach take to the event?
Where will the coach drop me off at the event?
When and where do I get picked up?
Where will I need to fly to?
When does the travel itinerary arrive?

Luggage

2

I’ve left something on the coach. What do I do?
What type of luggage can I take with me?

Accommodation

2

What equipment is included for camping events?
Is accommodation included?

Parties

2

Is your transport wheelchair accessible?
Do you accept stag/hen parties?

Refunds & Cancellations

3

I want to change the name on my package
I need to cancel my place what should I do?
What is your refund policy?

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I no longer need your travel service to the event. What should I do?
Can I transfer my ticket to someone else?
What can I do if I can no longer attend the event?
What format does the festival ticket come in?
When should my festival ticket arrive?
What do I do if my ticket doesn’t arrive?

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Tours

Decibel
Defqon.1
Supremacy
Tomorowland
Masters of Hardcore

Decibel
Defqon.1
Supremacy
Tomorowland
Masters of Hardcore

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